Shipping policy
1. Processing Time
Shipping Policy Order Processing Time: All orders are processed within 1-2 business days. Orders are processed Monday through Friday, excluding weekends and holidays. You will receive a confirmation email once your order has been successfully placed, followed by a shipping notification once your order has been shipped.
2. Shipping Rates & Delivery Times:
We offer Standard/Express/International shipping options. The shipping rates are calculated at checkout based on your location. Delivery times vary depending on the shipping method chosen and the destination. Below are the estimated delivery times: Standard Shipping: 5 - 7 business days Expedited Shipping: 2- 3 business days International Shipping: 10 - 14 business days (depending on your country)
Free Shipping: We offer free standard shipping on orders over $80.00 for domestic/international customers.
3. Shipment Confirmation & Order Tracking
Shipping Locations: We currently ship to [list of countries/regions]. If your country is not listed, please contact us to inquire about shipping options. Order Tracking: Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your shipment. Shipping Issues: If your order has not arrived within the estimated delivery time, or if you experience any issues with your shipment, please contact us at support email or phone number, and we will assist you in resolving the matter.
4. Customs, Duties & Taxes:
International orders may be subject to customs duties and taxes. The buyer is responsible for any additional charges that may be incurred upon arrival in their country. Customs policies and import duties vary by country. Please contact your local customs office for more information.
5.Lost or Stolen Packages:
We are not responsible for lost or stolen packages. Please ensure that your shipping address is correct before placing your order. If you believe your package is lost or stolen, please contact the shipping carrier directly for assistance.
6. Returns & Exchanges:
For information on returns and exchanges, please refer to our Returns & Exchanges Policy page.